Last Updated on September 1, 2026 by Maite
Exploring alternative healthcare options can involve balancing appointments with work, family responsibilities, travel and other commitments. Telehealth provides another way for Australians to access healthcare from home and speak with a qualified healthcare practitioner without attending a clinic in person.
Depending on the service and an individual’s circumstances, consultations may be conducted remotely by phone or video. However, telehealth may not be appropriate for every health concern or every person, and a practitioner may recommend in-person assessment or other healthcare services where appropriate.
Accessing Healthcare Through Telehealth
Telehealth allows you to speak with a qualified practitioner remotely, which can be particularly practical if attending an appointment in person is difficult. Consultations may take place by phone or video, depending on the service available, and can provide an opportunity to discuss your health, wellbeing and relevant lifestyle factors from a suitable private location.
Some features of telehealth include:
- Convenience – Attend a consultation from home or another suitable private location without travelling to a clinic.
- Flexibility – Choose from available appointment times that may fit around work, family and other commitments.
- Remote access – Speak with a practitioner by phone or video, depending on the service available.
- Follow-up consultations – Further consultations may be available where appropriate based on your individual circumstances.
During a telehealth consultation, a practitioner may discuss your health history, general health, lifestyle factors, nutrition, movement, sleep and other information relevant to your circumstances. What can appropriately be assessed or discussed through telehealth will depend on your individual circumstances and the practitioner’s professional judgement.
Any information, recommendations or next steps will depend on the practitioner’s assessment. A telehealth consultation does not automatically result in a diagnosis, prescription, referral or particular treatment.
Who Might Consider Telehealth?
People may choose telehealth for a range of practical reasons. This could include people who:
- Prefer the convenience of speaking with a practitioner remotely.
- Have work, family or other commitments that make attending a clinic more difficult.
- Live in regional or remote areas.
- Want to discuss general health and wellbeing concerns with a practitioner.
Telehealth is not suitable for all circumstances. Depending on your health concerns, a practitioner may recommend an in-person consultation, further assessment, testing or another healthcare service.
Telehealth should not be used in a medical emergency. If you require urgent medical assistance, call 000.
How Greencare Telehealth Consultations Work
Greencare Clinics provides telehealth consultations with qualified practitioners. Consultations are conducted remotely, allowing you to discuss your individual health circumstances without attending a physical clinic.
The process generally involves:
- Book online – Select an available consultation time through the Greencare Clinics website.
- Provide relevant information – You may be asked to provide health information before your appointment to assist your practitioner with their assessment.
- Speak with your practitioner – Your practitioner will discuss your health history, current concerns and other relevant information with you remotely.
- Discuss appropriate next steps – Following their individual assessment, your practitioner will determine whether any recommendations, further assessment or other next steps are appropriate.
Clinical decisions are made by the treating practitioner based on your individual circumstances, their professional judgement and applicable clinical and regulatory requirements.
Telehealth and In-Person Healthcare
Telehealth can provide a practical alternative to attending certain healthcare appointments in person, but it does not replace in-person healthcare in every circumstance.
There may be situations where a practitioner cannot adequately assess a health concern remotely. In these circumstances, you may be advised to attend an in-person appointment, undertake further testing or seek care from another healthcare provider.
Frequently Asked Questions
How can I book a telehealth appointment with Greencare?
You can book through the Greencare Clinics website by selecting an available appointment time and providing the information required for your consultation. Appointment availability may vary.
How much does a Greencare telehealth consultation cost?
Consultation fees depend on the appointment type and current pricing. The applicable consultation fee can be reviewed before completing your booking.
What happens during a Greencare telehealth consultation?
During your consultation, you can discuss your health history, current concerns and other relevant information with a qualified practitioner remotely.
What happens following the consultation will depend on your individual circumstances and the practitioner’s clinical assessment. A consultation does not guarantee a particular diagnosis, prescription, referral or treatment.
Can I book a follow-up telehealth consultation?
Follow-up consultations may be available where appropriate. Your practitioner may recommend further assessment or another consultation depending on your individual circumstances.
Learn More About Greencare Telehealth
If you would like to understand more about how Greencare Clinics’ telehealth consultations work, you can learn more about the consultation process and available appointments through the Greencare Clinics website.
