Terms and Conditions

Choice of Pharmacy
We work with partner pharmacies that we may recommend you use to dispense any medication that a registered health practitioner prescribes you following your use of the Services.
 
We may recommend that you use a partner pharmacy as we have a good working relationship with those partner pharmacies and are aware of the stock that they hold from time to time. We may recommend a partner pharmacy to you based on the medication you are prescribed and your geographic location to facilitate timely delivery of your medication by that recommended pharmacy.
 
You are not required to use a partner pharmacy and you can, at any time, request that we provide you with a copy of your prescription for you to attend and present to any pharmacy of your choice. We cannot guarantee that your selected pharmacy will have your prescribed medication in stock, or be able to obtain and dispense your medication in a timely manner.
 
If your selected pharmacy requires that we provide a copy of any approval letters issued to the Greencare registered health practitioners, we may charge you an administration fee to collate the requested documents, redact all personal information of the registered health practitioner from the documents and deliver the documents to your selected pharmacy. We will notify you of the estimated administration fee prior to undertaking the work, if applicable. 
Promotional Communications

Text messages: By providing your phone number, you consent to receiving text (SMS) messages from Greencare Clinics and its representatives. Receiving promotional texts is not a requirement for any purchase or service from Greencare Clinics. If your phone number changes or is deactivated, please update your information with our patient care team to prevent messages from being sent to the wrong recipient. 

Opting out: You can opt out of receiving promotional texts from Greencare Clinics at any time by replying STOP to any message. However, you will continue to receive texts about consultation appointments and important clinic messages.

Opting in: You can opt back in to receive promotional texts at any time. 

Emails: By providing your email address, you consent to receive emails about our services and related information. You can opt out of promotional emails by following the unsubscribe instructions in the email.

User Generated Content

Responsibility: Greencare Clinics is not responsible for content posted by others on social media, including its accuracy, completeness, timeliness, legality, or quality.

Forum Participation: If you participate in Greencare Clinics owned social media accounts (Instagram & Facebook), you agree not to post any content that violates laws or third-party rights, including intellectual property rights, or that is unlawful, abusive, threatening, defamatory, or offensive.

Eligibility

You must be over 18 to access Greencare Clinics’ services within Australia.

To access our telehealth services, you must be located within Australia with a valid medicare or IHI number.  

Please ensure you review our Privacy Policy and bookings and patient consent, before booking your consultation.

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