Greencare Privacy Policy
This Privacy Policy sets out how Greencare Enterprises Pty Ltd (ABN: 15 645 405 803) (“Greencare”, “we”, “our” or “us”) will collect, use and otherwise handle any information which is identifiable as being about you and has the meaning given to it in section 6 of the Privacy Act 1988 (Cth) (“Personal Information”) that we collect from you when you visit, view, access or use our websites and services at greencare.com.au (or other relevant domains) (together referred to as the “Website”).
- Collecting Information
1.1 You acknowledge that if you use the Website and sign up for our services we’ll collect information about you including:
(a) when you provide Personal Information on the Website, including creating an account; (b) when you make a booking via the Website;
(c) when you subscribe to receive notifications, emails and information from us; and (d) generally when you visit and navigate our Website.
- Making a Booking
2.1 When creating an account on our Website, we’ll ask you to submit certain Personal Information, including (but not limited to) your name, last name, mobile phone number, email address, ‘Login’ (i.e. username), password and gender. We may also request other information from time-to-time.
2.2 When you make a booking for an appointment with a healthcare professional via the Website, you will be asked to submit certain Personal Information, including (but not limited to) your name, last name, mobile phone number, email address, photo identification, address, age, gender and medical history. We may also request other information from time-to-time.
2.3 When we receive booking requests, we will retain the information relating to you and the booking for our records and for other internal purposes and for the purposes of contacting you about the booking.
2.4 We use AutoMed to facilitate the appointment booking process and to capture your Personal Information. When you make a booking through our Website, your Personal Information will also be provided to AutoMed and handled in accordance with their privacy policy, which may be updated from time to time. AutoMed is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and implements security measures to ensure the protection of your data and Personal Information. AutoMed and we may disclose your Personal Information to the health professionals and medical practices you have booked appointments with for the purposes of providing healthcare, prescriptions and other related services/products. AutoMed and we may use your Personal Information to contact you about AutoMed’s products or services, as well as share de-identified data with third parties, including for the purposes of helping AutoMed improve its services and products, for recruitment purposes, payment processing, security, reporting and/or advertising.
2.5 You acknowledge that online payments made to us on our Website are made using third party software and/or services. Personal Information you provide to such third parties will be governed by each such third party’s privacy policy. We shall not be responsible or liable for your disclosure of Personal Information to such third parties.
- Submitting Material or Sending Messages
3.1 When you submit material, send us a message through the Website, or subscribe to receive information from us, we’ll ask you to provide certain Personal Information, including (but not limited to) your full name and email address. We may also request other information from time-to-time.
- Navigating through the Website
4.1 We use session ‘cookies’ to automatically collect information about your IP address and web browser (and similar software) each time you navigate through our Website. A ‘cookie’ is a small data file that’s stored on your web browser when you access the Website.
4.2 Session cookies enable you to suspend your browsing activities on the Website and come back after a limited time without losing your page or having to re-enter your log in details. The cookie will remain on your browser, but will be inactive, if your session is timed out or you end the session by closing the browser or navigating to a different website.
4.3 You can set up your browser so it does not our accept cookies. You can also delete our cookies from your browser.
- Universal (Google) Analytics
5.1 The Website uses Universal (Google) Analytics to analyse the use of the Website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the Website. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
- Using and Protecting Your Information
6.1 We will use information you provide to: create and maintain client files for our records; maintain a database of user and subscriber details; updates, marketing activities (where applicable) and other internal purposes. From time to time, we may use your contact details to send you information about or notices relating to: your appointment bookings; or any changes or upgrades that we make to the Website or services we provide via the Website.
6.3 We may contract with third parties (including third parties based outside Australia) to assist maintain and provide the services available via the Website together with related services including general business and administrative services, hosting, data security and communications (which may occur outside Australia). Those third parties (including international third parties) will be provided with access to certain personal information that we hold for the sole purpose of providing their services to us.
6.4 If we disclose your Personal Information to such third parties, we will use reasonable endeavours to ensure those third parties only use your Personal Information for the specific purposes for which we provide it to them (e.g. to assist with securing data) and consistently with this Privacy Policy.
6.5 We may also disclose your Personal Information:
(a) to professional advisors;
(b) to law enforcement authorities, if we suspect that an unlawful act is being committed or that such disclosure will prevent that unlawful act; or
(c) as otherwise required or authorised by law.
6.6 Other than the types of disclosures set out in this Privacy Policy, we will not disclose your Personal Information to any other third party unless we have your consent.
6.7 We will use reasonable security measures (which may include engaging third parties to provide such security measures) to protect your Personal Information from loss or unauthorised access, use or disclosure. We are not liable for any misuse or loss of, or unauthorised access of, Personal Information where the security of information is not within our control. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the Personal Information will not be disclosed in a manner that is inconsistent with this Privacy Policy. We do not accept any liability for the improper action of unauthorised third parties.
- Accessing Your Personal Information
7.1 You are entitled to know what Personal Information we hold about you. Please direct any questions regarding Personal Information we hold about you to hello@greencare.com.au.
- Third-party platforms
8.1 Communication tools
At Greencare Clinics, we use secure third-party platforms to manage aspects of our patient communication including SMS and e-newsletter delivery. These tools help us stay connected with you while supporting our administrative processes. We only use these platforms in a manner that complies with Australian privacy laws and regulations.
8.2 Podium
Greencare utilises third-party service providers, including Podium, to facilitate communication with patients via SMS and telephone. These services may collect and process Personal Information such as your name, contact details, and appointment information to deliver messages on our behalf. No other information would be shared, it is simply for communication between Greencare and patients, exclusively.
While Greencare takes reasonable steps to ensure that these third-party providers handle your Personal Information in accordance with the APPs, these providers may store and process data on servers located outside of Australia. By engaging with Greencare’s services and providing your Personal Information, you consent to the disclosure of your information to these third-party providers.
Greencare remains committed to safeguarding your privacy and will continue to monitor the compliance of its third-party service providers with applicable privacy laws and standards.
8.3 Mailchimp
We use Mailchimp, a third-party email service provider, to send e-newsletters and general clinic updates to patients who have opted in to receive them. Mailchimp may store Personal Information (e.g., your name and email address) on servers located outside of Australia, including in the United States.
We do not use Mailchimp to collect or store health or medical information. Subscription to our mailing list is voluntary, and you can unsubscribe at any time by clicking the link in any email we send.
8.4 Use of Artificial Intelligence (AI)
Greencare Clinics may use third-party AI platforms to assist with specific administrative functions such as appointment reminders and general patient engagement. These platforms may use voice or text-based artificial intelligence to interact with patients in a natural and conversational manner.
While limited Personal Information such as your name, contact details, and appointment-related preferences may be collected, these platforms are not used to collect or transmit sensitive health or medical information. All systems operate under strict privacy and data security protocols and may store data on secure servers, including those located outside Australia.
By engaging with these services, you consent to the use of your Personal Information for the above administrative purposes. You may opt out of AI-based interactions at any time by contacting our team.
8.5 International data transfer
By engaging with our services, you acknowledge that your Personal Information may be transferred to, stored, and processed in a country other than Australia. We take reasonable steps to ensure that any overseas service providers handle your Personal Information in a manner consistent with the Australian Privacy Principles.
8.6 Your rights and consent
You may request access to, correction of, or deletion of your Personal Information held by us or through our third-party providers at any time. By using our services or subscribing to our communications, you provide informed consent to the use of these platforms under the terms described.
For more information, or if you have any questions about how your Personal Information is handled, please contact our Privacy Officer at 1300 508 888.
