- Collecting Information
1.1 You acknowledge that if you use the Website and sign up for our services we’ll collect information about you including:
(a) when you provide Personal Information on the Website, including creating an account; (b) when you make a booking via the Website;
(c) when you subscribe to receive notifications, emails and information from us; and (d) generally when you visit and navigate our Website.
- Making a Booking
2.1 When creating an account on our Website, we’ll ask you to submit certain Personal Information, including (but not limited to) your name, last name, mobile phone number, email address, ‘Login’ (i.e. username), password and gender. We may also request other information from time-to-time.
2.2 When you make a booking for an appointment with a healthcare professional via the Website, you will be asked to submit certain Personal Information, including (but not limited to) your name, last name, mobile phone number, email address, photo identification, address, age, gender and medical history. We may also request other information from time-to-time.
2.3 When we receive booking requests, we will retain the information relating to you and the booking for our records and for other internal purposes and for the purposes of contacting you about the booking.
- Submitting Material or Sending Messages
3.1 When you submit material, send us a message through the Website, or subscribe to receive information from us, we’ll ask you to provide certain Personal Information, including (but not limited to) your full name, email address and a photo of you. We may also request other information from time-to-time.
- Navigating through the Website
4.1 We use session ‘cookies’ to automatically collect information about your IP address and web browser (and similar software) each time you navigate through our Website. A ‘cookie’ is a small data file that’s stored on your web browser when you access the Website.
4.2 Session cookies enable you to suspend your browsing activities on the Website and come back after a limited time without losing your page or having to re-enter your log in details. The cookie will remain on your browser, but will be inactive, if your session is timed out or you end the session by closing the browser or navigating to a different website.
4.3 You can set up your browser so it does not our accept cookies. You can also delete our cookies from your browser.
- Universal (Google) Analytics
- Using and Protecting Your Information
6.1 We will use information you provide to: create and maintain client files for our records; maintain a database of user and subscriber details; and other internal purposes. From time to time, we may use your contact details to send you information about or notices relating to: your appointment bookings; or any changes or upgrades that we make to the Website or services we provide via the Website.
6.3 We may contract with third parties (including third parties based outside Australia) to assist maintain and provide the services available via the Website together with related services such as hosting, data security and communications (which may occur outside Australia). Those third parties (including international third parties) will be provided with access to certain personal information that we hold for the sole purpose of providing their services to us.
6.5 We may also disclose your Personal Information:
(a) to professional advisors;
(b) to law enforcement authorities, if we suspect that an unlawful act is being committed or that such disclosure will prevent that unlawful act; or
(c) as otherwise required or authorised by law.
6.7 We will use reasonable security measures (which may include engaging third parties to provide such security measures) to protect your Personal Information from loss or unauthorised access, use or disclosure.
- Accessing Your Personal Information
7.1 You are entitled to know what Personal Information we hold about you. Please direct any questions regarding Personal Information we hold about you to firstname.lastname@example.org.
7.2 “Personal Information” has same meaning given to it in the Australian Commonwealth Privacy Act 1988 - it includes information that can be used to personally identify you.