We want to ensure our patients receive excellent service, fast prescription fulfillment, speedy delivery and competitive prices.
At Greencare, our priority is to provide supportive care for every patient. While you are always free to nominate any pharmacy for dispensing, we have established secure communication channels and processes with several experienced pharmacies along the east coast of Australia.
We will always provide you with a copy of your prescription if you ask us. However, we cannot guarantee that the pharmacy that you take your prescription to will have your medication available.
If you or your pharmacy require that we provide a copy of your Health Information, we will charge you an administration fee of $69 in accordance with section 27(4) of the Health Records and Information Privacy Act (the Act).
This fee is to cover our costs of collating and where necessary redacting any third party Personal Information (like your doctors address) from your Health Information.
We will send your Health Information to you or your nominated pharmacy within 7 days of payment of the administration fee in accordance with the requirements of the Act.
We work with trusted and respected pharmacies that:
Are familiar with our practitioners and the prescribing limits they follow diligently
Dispense responsibly in line with all regulatory requirements including SafeScript checks
Maintain stock of required products
Have well versed team that understand medication thoroughly
Offer express delivery options Australia-wide, with no added costs
Deliver competitive pricing
These arrangements help ensure your prescription is managed securely and efficiently, while also providing timely dispensing, guidance, and ongoing support as part of your care.
If you wish to transfer your Health Information to your chosen pharmacy, a $69 transfer fee applies. This fee covers:
Please note: Each time you require your health information to be redacted as part of a transfer, the fee will apply.
Your prescription belongs to you. However, regulatory approvals and practitioner credentials contain confidential practitioner information (such as personal contact details). For this reason, we do not provide approvals directly to patients. Instead, these documents are shared securely with your chosen dispensing pharmacy. This process ensures both practitioner safety and the integrity of your treatment.
Use the button below to pay the $69 administration fee and schedule a time for our team to arrange your Health Information transfer. YOU DO NOT NEED TO ATTEND THE APPOINTMENT – this booking is just to confirm our administration team’s time to process the transfer.
Once the transfer is complete, you’ll receive a confirmation text message from our team.
Important: To begin a transfer, the Health Information Transfer Form must be completed and the $69 transfer fee paid at the time of request.
Patients in our network receive access to the Greencare Complete Care Program
If you’ve been with Greencare for 6 months or more, you may be eligible to join our Complete Care Program – a simple way to stay organised and supported.
What’s included in the program:
How to join
Call the Greencare team on 1300 508 888 to discuss eligibility and program details.
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This website offers educational and informational content exclusively and is not meant to provide medical advice. If you are experiencing any symptoms, please speak to your healthcare provider.
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