We are an online medical service connecting patients with doctors and nurses through telehealth appointments, offering a convenient and discreet experience.
We provide affordable care with a team of doctors and nurse practitioners experienced in managing a range of conditions. Our practitioners recommend treatment options they believe may best support each patient’s health needs.
An initial consultation is $189, a one month review is $79, and subsequent follow up consultations are $99. We recommend you have a review appointment with the practitioner after one month to ensure you have the correct medication for your condition. After that, patients typically see their prescriber for a follow up once every 6 months to ensure they receive an updated prescription if required before they expire.
Payment is required at the time of booking, either online or over the phone, to confirm your consultation.
No, we are transparent with our appointment costs. The initial consultation is $189, a one month review is $79 and follow-up consultations are $99. The cost of your medication will be communicated to you by your pharmacy of choice.
Yes. You can always call our friendly patient care team on 1300 508 888 to book a consultation over the phone. We can process the payment over the phone or send you a secure payment link via SMS.
You can find our full cancellation policy here. You can reschedule or cancel your consultation by letting us know at least 48 hours prior to your appointment time. If you do not attend and do not communicate within this time frame, you may need to pay again to rebook another appointment.
If you receive a prescription, the cost of medication varies depending on what the practitioner prescribes for your condition. Please discuss and budget constraints with your practitioner during your appointment.
Greencare connects patients with qualified doctors and nurse practitioners who provide guidance on a range of health options.
To become a Greencare patient, simply book a telehealth appointment online or call our Patient Care team at 1300 508 888.
If your practitioner provides a prescription, it can be sent directly to your pharmacy of choice.
All our services are online, offering you convenient access from wherever you are, without the need to travel to a clinic or pharmacy.
As a Greencare patient, you also have access to ongoing support from our dedicated Patient Care team.
Medicare does not currently offer rebates for our services.
Our practitioners will discuss your medical history including previous medications you have taken for the symptoms you are having a consultation for.
During your consultation you will have the opportunity to discuss the benefits and risks associated with alternative therapies if all other treatment methods have failed. If the practitioner decides you would benefit from treatment, you will be provided with a personalised treatment plan and encouraged to book a follow up appointment to assess your progress.
After assessing your situation, our practitioners will decide if treatment is required.
If you have any questions, please call our patient care team before your consultation on 1300 508 888.
The practitioner will call from a private number, so please make sure your phone settings allow you to receive private calls and be ready to answer. If you miss the call, the practitioner will attempt to call once more before moving on to the next patient.
If you miss your consultation, please contact the clinic on 1300 508 888, and we will advise you on the next steps.
After assessing your situation, if one of our nurse practitioners decide that treatment is required, a nurse practitioner has the same prescribing ability throughout Australia in the same way that a doctor can.
Our practitioners are here to support you and will look to prescribe the most appropriate medication to treat your condition. You can certainly discuss any medical preferences you may have, but any medications prescribed will strictly be done at the sole discretion of the practitioner’s professional opinion, if medication is in fact what is needed to treat your condition.
We make no guarantees as to what medication you will be prescribed or if you will be prescribed at all. Every patient’s needs are unique, and our clinicians will take your medical history and current health situation into consideration when deciding what treatment you will need.
Please ask the practitioner during your consultation when the prescription will expire. If you are prescribed a schedule 8 medication, your script will expire after 6 months.
If you receive a prescription during your consultation, your prescription will be sent to your pharmacy of choice.
Medical certificates can be provided at the request of the patient or the practitioner. To request a Medical Certificate please speak to your practitioner or email hello@greencare.com.au
The concession program offers a 10% discount on initial consultations for eligible patients. This program aims to make our services more accessible to a broader range of individuals.
Eligibility for the Greencare concession program includes all holders of a Commonwealth-issued health care card, veterans card (DVA), seniors health and pension concession cards.
You can apply online to receive the concession discount, or speak to our friendly Patient Care team on 1300 508 888.
It may be illegal to drive in Australia when taking some forms of medication.
Please discuss with your practitioner during your consultation.
In Australia, each state or territory legislation is slightly different, and each has their own requirements. All medication needs to be dispensed and correctly labelled by a pharmacist/pharmacy, nurse practitioner or doctor.
The first thing to consider when travelling with medications, is to know the laws on different medications your country of transit has.
Some medications are still banned in many countries. Don’t put yourself at risk by taking chances; research before you leave, including contacting the country’s embassy or consulate for information, as well as the embassy or consulate of any transit countries.
The Compassionate Access Program is designed to provide discounted services to individuals who are experiencing poor health and suffering from financial hardship due to poor health. This program aims to ensure that healthcare services are accessible to those in need, regardless of their financial situation.
Eligibility for the Compassionate Access Program includes individuals who are experiencing poor health and are facing significant financial difficulties. Each application is reviewed on a case-by-case basis to ensure those most in need receive assistance.
To apply for the Compassionate Access Program, you will need to complete the online application form detailing your financial situation and medical situation. Along with the form, you may need to provide supporting documentation such as proof of income and medical records. Applications are reviewed confidentially, and decisions are communicated within 24-48 hours.
When starting new treatment, common signs of an adverse or unwanted reaction include, but are not limited to, rashes, itching, swelling, difficulty breathing, dizziness, nausea, vomiting, and unusual pain or discomfort.
If you experience any of these symptoms or other unusual reactions after receiving a treatment, please visit your local emergency department immediately, and please contact the patient care team on 1300 508 888 when you are able to.
If you experience an adverse or unwanted reaction to a treatment, it is important to seek medical attention immediately. Please visit the nearest emergency room immediately, and contact the patient care team on 1300 508 888 when you are able to.
We offer medical consultations for a range of health concerns, including men’s and women’s health as well as hair loss. Our team provides advice, guidance, and a personalised approach to help you understand your options.
Our clinic offers support for a range of health concerns. If you have any questions prior to the appointment, please call our Patient Care team on 1300 508 888.
The initial consultation fee for Women’s, Men’s and Hair Loss Appointments is $49, which includes an assessment of your health history, an exploration of your concerns, and guidance on possible next steps.
No referral is required. You can book directly through our online booking system or by calling our clinic on 1300 508 888.
During your consultation, a qualified health professional will review your medical history and discuss your health concerns in detail. We aim to provide transparent, evidence-based information and empower you to make informed choices about your health.
Yes, we are an online clinic and we offer telehealth consultations for patients who prefer to discuss their health concerns from home at a time that is convenient.
Please check with your health insurer directly, as coverage varies by provider. Our clinic can provide a receipt if you wish to make a claim, though this depends on your insurer’s policies and the specifics of your health cover.
Treatment recommendations and prescriptions are provided based on individual consultations and will only be offered if deemed appropriate and necessary by the practitioner. Some treatments may require further evaluation or follow-up appointments.
Please bring any relevant medical records, a list of current medications, and any specific questions. This information helps us provide a more accurate assessment and tailor our advice to your needs.
We provide consultations for hair loss in men and women, helping identify possible causes and offering advice on options. Our approach is based on individual assessment and approved, evidence-based methods.
Depending on the underlying cause, treatments may include topical applications, lifestyle guidance, and approved therapeutic options. During your consultation, the practitioner will discuss suitable treatment options.
Results vary based on the treatment type and individual factors. Your practitioner can give an estimated timeline based on your unique situation, but outcomes and durations can differ from person to person.
This website offers educational and informational content exclusively and is not meant to provide medical advice. If you are experiencing any symptoms, please speak to your healthcare provider.
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