Frequently Asked Questions

We are an exclusively online medical consultation service, connecting patients, doctors and nurses via telehealth appointments, making our service simple, discreet and efficient for all.

About Greencare Clinics

We are authentic, affordable and have a highly trained team of doctors and nurse practitioners who are experienced in treating a range of conditions.

Our practitioners recommended treatment options that they truly feel will benefit the patients’ condition. 

An initial consultation is $189, a one month review is $79, and subsequent follow up consultations are $99. We recommend you have a review appointment with the practitioner after one month to ensure you have the correct medication for your condition. After that, patients typically see their prescriber for a follow up once every 6 months to ensure they receive an updated prescription if required before they expire.

Payment is required at the time of booking, either online or over the phone, to confirm your consultation.

No, we are transparent with our appointment costs. The initial consultation is $189, a one month review is $79 and follow-up consultations are $99. The cost of your medication will be communicated to you by the pharmacy. 

Yes. You can always call our friendly patient care team on 1300 508 888 to book a consultation over the phone. We can process the payment over the phone or send you a secure payment link via SMS.

You can find our full cancellation policy here. You can reschedule or cancel your consultation by letting us know at least 24 hours prior to your appointment time. If you do not attend and do not communicate within this time frame, you may need to pay again to rebook, as we pay for the practitioner’s time based on their availability.

If you receive a prescription, the cost of medication varies depending on what the doctor prescribes for your condition. Please discuss and budget constraints with your practitioner during your appointment.

Greencare connects patients with qualified doctors and Authorised Prescribers who are experts in treating patients with natural alternatives.

To become a Greencare patient, simply book a telehealth appointment online or call our friendly Patient Care team on 1300 508 888.

If you receive a prescription from your Doctor, they will send it to your nominated pharmacy.

All of our services are entirely online, so you can conveniently access them from wherever you are without having to commute to the doctor’s office or pharmacy yourself.

As a Greencare patient, you can enjoy free ongoing support from our dedicated and compassionate Patient Care team.

Medicare does not currently offer rebates for our services.

Our experienced practitioners will discuss your medical history including previous medications you have taken for the symptoms you are having a consultation for.

During your consultation you will have the opportunity to discuss the benefits and risks associated with alternative therapies if all other treatment methods have failed. You will be provided with a personalised treatment plan and encouraged to book a follow up appointment to assess your progress.

After assessing your situation, our experienced practitioners will decide if treatment is required.

If you have any questions, please call our patient care team before your consultation on 1300 508 888. 

The practitioner will call from a private number, so please make sure your phone settings allow you to receive private calls and be ready to answer. If you miss the call, the practitioner will attempt to call once more before moving on to the next patient.

If you miss your consultation, please contact the clinic on 1300 508 888, and we will advise you on the next steps.

After assessing your situation, if one of our nurse practitioners decide that treatment is required, a nurse practitioner has the same prescribing ability throughout Australia in the same way that a doctor can.

Our practitioners are here to support you and will look to prescribe the most appropriate medication to treat your condition. You can certainly discuss any medical preferences you may have, but any medications prescribed will strictly be done at the sole discretion of the practitioner’s professional opinion, if medication is in fact what is needed to treat your condition.

We make no guarantees as to what medication you will be prescribed or if you will be prescribed at all. Every patient’s needs are unique, and our clinicians will take your medical history and current health situation into consideration when deciding what treatment you will need.

If you have been prescribed a schedule 8 medication, your script will expire after 6 months.

 

If you receive a prescription during your consultation, your electronic prescription and any required regulatory approvals will be sent to your nominated pharmacy.

Medical certificates can be provided at the request of the patient or the practitioner. To request a Medical Certificate please speak to your practitioner or email hello@greencare.com.au

 

Concession Program

The concession program offers a 10% discount on initial consultations for eligible patients. This program aims to make our services more accessible to a broader range of individuals.

Eligibility for the Greencare concession program includes all holders of a Commonwealth-issued health care card, veterans card (DVA), seniors health and pension concession cards.

You can apply online to receive the concession discount, or speak to our friendly Patient Care team on 1300 508 888.

Travelling with medication

It may be illegal to drive in Australia when taking some forms of medication to treat your condition.  

Your practitioner will discuss this with you during your consultation. 

In Australia, each state or territory legislation is slightly different, and each has their own requirements. All medication needs to be dispensed and correctly labelled by a pharmacist/pharmacy, nurse practitioner or doctor.

The first thing to consider when travelling with medications, is to know the laws on different medications (particularly of alternative medicines) your country of transit has.

Some medications are still banned in many countries. Don’t put yourself at risk by taking chances; research before you leave, including contacting the country’s embassy or consulate for information, as well as the embassy or consulate of any transit countries.

Compassionate Access Program

The Compassionate Access Program is designed to provide discounted services to individuals who are experiencing poor health and suffering from financial hardship due to poor health. This program aims to ensure that healthcare services are accessible to those in need, regardless of their financial situation.

Eligibility for the Compassionate Access Program includes individuals who are experiencing poor health and are facing significant financial difficulties. Each application is reviewed on a case-by-case basis to ensure those most in need receive assistance.

To apply for the Compassionate Access Program, you will need to complete the online application form detailing your financial situation and medical situation. Along with the form, you may need to provide supporting documentation such as proof of income and medical records. Applications are reviewed confidentially, and decisions are communicated within 24-48 hours.

Your form has been submitted and reviewed, our friendly team will be in touch.

Our Women's Health Medical Expert

Kathleen Kuntz, MSN/NP

University of Pennsylvania BSN/MSN Nursing 2002 
Australia – AHPRA Registered Nurse with Nurse Practitioner
Specialisation in Obstetrics/Gynaecology/Sexual Health

Kathleen is an experienced Nurse Practitioner with a proven track record of assisting clients in finding relief through alternative plant based medications.

With over 25 years experience in women’s health, Kathleen has extensive experience in looking after female veterans who experience chronic pain, anxiety, PTSD and related insomnia (at unacceptably high rates); women experiencing chronic pain associated with endometriosis or other chronic pelvic pain syndromes; sexual health, vulvovaginal pain, pain with intercourse, and pain related to menopause.

After experiencing the positive effects plant based medicine had on patients in the USA, Kathleen undertook the training/education to become a certified cannabis prescriber. After moving to Canberra from the USA, Kathleen became an authorised prescriber in Australia. 

Kathleen is driven by her passion to help patients on their healthcare journey through alternative medication.