What to expect on your journey with Greencare Clinics
At Greencare Clinics, we take a patient-centred approach to care, with a focus on understanding your individual needs.
Our healthcare professionals aim to create a respectful and supportive environment where you can discuss your concerns and take an active role in your care decisions.
Here’s what you can expect after booking your telehealth appointment with us.
Ahead of your scheduled consultation you will receive an SMS reminder with your appointment details. If you have any questions ahead of your consultation, please call our patient care team on 1300 508 888
Your consultation will be a phone consultation with one of our practitioners. The practitioner will call from a private number, so make sure your phone allows calls from private numbers. If you miss the call, the practitioner will try again to call you one time only. Please make sure you have your phone ready. If you miss both calls, please call the team on 1300 508 888.
During your consultation, be prepared to discuss your medical history, including current and previous medications. If the practitioner decides your condition requires treatment, if
clinically appropriate, you may be prescribed medication as a treatment option. Please discuss any preferences and budget constraints with the practitioner on your call.
If your practitioner prescribed a medication for you, your script, necessary documents and approvals will be sent to a preferred pharmacy in your state, who can express deliver to your door.
You will receive an SMS with the pharmacy name and phone number approximately one hour after your consultation.
Please contact your the pharmacy approximately 24-48 hours after your consultation to see if the required documents and approvals have been received. The pharmacy will then advise you on next steps.
Approximately one month after your initial consultation, we recommend a follow-up appointment with your practitioner. A member of the Greencare team may contact you to assist with scheduling this review. The purpose of the review is to assess how you are responding to treatment, determine ongoing suitability, and make any adjustments as needed. Repeat prescriptions may be discussed during this consultation if clinically appropriate.
You’re also welcome to book a complimentary call with one of our Enrolled Nurses if you have questions about your treatment plan.
If you experience an adverse reaction from your medication, please call 000 or visit your local hospital emergency department. We encourage you to advise us of any reactions you may have by calling us on 1300 508 888 once you are able.
If at any point you feel like your medication isn’t effectively supporting your needs, you are welcome to book in a follow up consultation to discuss further treatment with the practitioner.
If you have any questions about the above process, please call our team on 1300 508 888.
We ensure you are looked after at every step of the way, and the Greencare Clinics patient care team is available to answer any questions you have between Monday – Friday from 9am – 5pm.
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This website offers educational and informational content exclusively and is not meant to provide medical advice. If you are experiencing any symptoms, please speak to your healthcare provider.
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