Greencare Appointment Booking and Consent Conditions
Further to entering Greencare’s Website Ts and Cs, you acknowledge that by making an appointment via Greencare’s Website you are entering an agreement with the relevant practitioner you have chosen (the “Professional Adviser”) on the following Appointment Booking and Consent Terms (the “Booking Terms”). These Booking Terms adopt the defined terms in Greencare’s Website Ts and Cs.
- Making a Booking
1.1 If you do not provide a valid credit card which can be verified, then you will not be able to make a booking. 1.2 You may not make a booking on behalf of another person, unless you have our prior written approval.
- Fee and Payment
2.1 You agree to pay the Fee associated with your appointment with your Professional Adviser.
1.1 The applicable fee will be that associated with your actual appointment, not necessarily the type of appointment chosen by you (e.g. if you select a ‘Follow-up’ appointment, but your appointment is actually a ‘new appointment’, then you shall be charged the fee for a ‘new appointment’).
2.2 The Fee (or any part of it) is non-refundable (including after your reading takes place) except in accordance with the Cancellation Policy.
2.3 The timing of payment of the relevant Fee will be subject to the nature of the account you signed up to with Greencare.
2.4 You are responsible for all costs of accessing natural medication products and treatments recommended by your Professional Adviser (and otherwise). The Pharmaceutical Benefits Scheme (PBS) does not support any such costs.
- Location and Timing
3.1 You agree to participate in your appointment at the time and/or by the method notified to you when making your appointment. Please be careful and take note of your appointment time and/or method – incorrect scheduled bookings shall be treated as missed appointments in accordance with the Cancellation Policy.
3.2 If requested, you agree to provide a copy of your photo identification to us and/or your Professional Adviser, in order to confirm your identity, prior to or at any appointment.
- Appointment Conditions
4.1 All bookings shall be subject to the following further terms and conditions:
(a) details of how you shall participate in an appointment will be emailed to you (together with any requests for further information), and you must use such details to participate in your appointment;
(b) you acknowledge, and consent to, all matters outlined in the Patient Consent Matters set out below;
(c) you shall be responsible for ensuring that any time zone differences are accounted for;
(d) you must ensure that you are alone in a quiet room in which you will not be disturbed for the duration of your appointment (within which you will not be distracted by any person or thing during the appointment);
(e) all electronic devices, other than the device on which you are participating in the reading, must be off while you are participating in the reading;
(f) all apps, software and notifications on the device on which you are participating in the appointment, other than the specific communication software you are using to participate in the appointment, must be off/closed (including any recording devices/software/apps);
(g) you must answer all questions truthfully and accurately;
(h) if your appointment is scheduled to be online, and your internet connection does not consistently perform at a download speed of 15 megabits per second (or more) and an upload speed of 2 megabits per second (or more) throughout your reading, then you acknowledge and accept that your appointment may be subject to drop outs, static and/or disconnection, resulting in you being more likely to be subject to cancellations or non-complete appointment as contemplated in sub-clauses 4.1(j) and 4.1(k) – for the avoidance of doubt, you may still book a reading if your internet speeds do not meet the criteria above, but it shall be at your own risk;
(i) you must be online and/or dialled in for your appointment at least 5 minutes prior to your scheduled appointment time;
(j) you must have the latest version of any communication software and/or internet browser and/or phoneline used to participate in your appointment, and ensure that the software is fully functional – please note that no time extensions to (or postponements of) scheduled appointments will be granted if delays in connection and ‘drop outs’ occur due to poor connectivity; and
(k) if your connection (visual and/or audio) in connection with any appointment is poor and/or drops out, then it is agreed that only a maximum of 3 attempts to re-establish a connection a shall be made, and if the connection continues to drop out or is poor to the extent that it is affecting the appointment, then such reading will deem to have been cancelled by you in accordance with the Cancellation Policy (and, so, you will not be entitled to a refund).
1.2 You agree to act respectfully and in good faith in connection with each appointment, you agree to be cooperative in connection with each appointment and you agree not to deliberately mislead or lie to us or your Professional Adviser.
- Rescheduled Bookings
5.1 Notwithstanding the Cancellation Policy, we will use reasonable endeavours to accommodate any requested changes to appointment times received before 48 hours prior to your appointment, but may deem any requested changes as cancellations in accordance with the Cancellation Policy.
5.2 You accept that we may be required to reschedule appointments with our professionals for any reason (including, without limitation, sickness, acts of God and other force majeure events) and you agree to discuss in good faith the rescheduling of any appointment as a result of us requiring to amend a booking for any reason.
- Cancellation or Termination
6.1 Termination and cancellations of appointments are governed by the Cancellation Policy.
- Patient Consent Matters
7.1 You acknowledge and consent to the following matters in connection with your appointment with your Professional Adviser:
(a) there is a risk that any treatment or product recommended to me may not result in the desired outcome, even when treatments or recommendations are carried out with due professional care;
(b) personal, health and medical information disclosed in connection with your appointment will be shared with between various parties, including (without limitation) us, your Professional Adviser, any dispensing pharmacy, in accordance with the Therapeutic Goods Act 1989;
(c) any and all previous health, psychiatric and/or medical conditions and/or symptoms have been disclosed in full to your Professional Adviser (including pregnancy or the intention of falling pregnant);
(d) you have disclosed, or will disclose, to your Professional Adviser all medicines, treatments and drugs (including alcohol and illicit/recreation drugs) you are currently using or have previously used/consumed;
(e) follow-up consultations may be required and/or mandatory in certain circumstances; and
(f) you will be considered for inclusion in experimental natural medication treatments and products programs/trials which may be stopped or varied at any time.
7.2 If you are prescribed a natural medication product pursuant to any appointment booked via Greencare, you acknowledge and/or consent to the following matters:
(a) many natural medication products are not registered under the Australian Register of Therapeutic Goods and are still experimental;
(b) there could be unknown risks and side effects (both short term and long term) relating to the use of natural medication products, and you consent to such risk;
(c) there is a risk that any treatment or product recommended to me may not result in the desired outcome, even when treatment is carried out with due professional care;
(d) only the dose/treatment/application recommended shall be consumed/used as directed by your Professional Adviser;
(e) THC is contained in some natural medication products and may (without limitation) cause the following side-effects, especially if consumed/used in a manner not directed by a relevant professional adviser:
(i) Distort perception (sights, sounds touch, time);
(ii) Impair memory, learning and problem solving;
(iii) Increase heart rate and reduce blood pressure;
(iv) Produce anxiety fear, distrust, panic or cognitive distortions; and
(i) May cause other side effects including coordination, sedation, diarrhoea, fatigue, vomiting or nausea;
(f) without limitation, the following items could significantly increase the risks of using cannabis based products:
(i) history of psychotic illness;
(ii) cardiovascular disease;
(iii) current or past history of substance abuse; and
(iv) pregnancy or breastfeeding;
(g) any adverse effects of treatments recommended or prescribed to me must be reported to us; (h) you will become a part of a trial of cannabis-based treatments and products;
(i) due to the experimental nature of cannabis-based treatments, it will be mandatory for you to attend certain further consultations with your Professional Adviser and to report adverse affects of any treatments products;
(j) the outcomes of treatments, side-effects and related information will become part of a research database used to study the use, benefits, risks and effects of natural medication treatments, products and medicines, unless consent is withdrawn in a reasonable and timely manner;
(k) the natural medication product will not be shared with any third party; and
(l) you must not operate cars or machines (including heavy-machinery) or engage in any dangerous, illegal or reckless activities while affected by any treatment/product.
7.3 Health Summary – I consent to Greencare contacting my current General Practitioner (GP) to request a copy of my health summary, if I have not already provided this information.
(a) I consent to Greencare discussing my medical information with other practitioners within the Greencare network or with external healthcare providers as necessary to support my care and treatment.
7.4 I agree and understand that my prescription may be directed to a pharmacy with which my practitioner maintains communication with to ensure compliant and efficient processing. I also acknowledge that I have the right to choose my preferred pharmacy. To do so, I understand that I must inform my practitioner of my choice during my consultation. I further understand that any changes to my pharmacy preference outside of this time will require a new consultation to make any update.
- No Recording or Filming by You
8.1 You agree you must not (and you must not allow others to) record, film or otherwise capture any appointment under any circumstances.
8.2 If it comes to the attention that an appointment is being recorded, filmed or otherwise captured, you grant us the right to take possession of the device and/or item capturing (or suspected of capturing) the appointment and to search for and delete and/or destroy the recording or other captured representation of the appointment without any compensation to you. You also agree that your Professional Adviser may immediately cease the appointment in such circumstances and you shall not be entitled to a refund.
- No Responsibility for Your Actions
9.1 To the extent permitted by law, we and your Professional Adviser take no responsibility (and shall not be liable) for any decisions you make or actions you take as a result of your appointment and you release us and your Professional Adviser from any and all liability that may arise in connection with your participation in your appointment or treatment.
- Confidentiality and Non-Disparagement
10.1 You and we agree that the matters discussed in your appointment are confidential and will be treated as such by you, us and your Professional Adviser. You also agree to keep all other confidential matters relating to your appointment confidential. It is agreed that any confidential information disclosed to you by us or your Professional Adviser may only be disclosed if required by law or if required for the purpose of seeking professional legal advice (where such adviser is bound by confidentiality).
10.2 You agree that you will not make (or authorise) any comment or representation that may disparage, defame or negatively affect us or your Professional Adviser (including any negative and/or misleading comments regarding the appointment).
10.3 Without limiting the foregoing, you agree that you may not make any false or misleading representations, or otherwise make untruthful comments, regarding your appointment.
- Respecting Community Guidelines and Positive Engagement
11.1 Greencare is committed to fostering a respectful and positive environment for all patients, practitioners, and staff. As part of this commitment, patients are expected to adhere to Greencare’s community guidelines, which include:
(a) Treating all practitioners, administrative staff, and other patients with respect and courtesy at all times.
(b) Engaging in appointments in a cooperative and constructive manner.
(c) Avoiding aggressive, abusive, or disrespectful behavior in any form, including verbal or written communication.
11.2 Any behavior that violates these community guidelines, disrupts the safe and professional environment of Greencare, or is deemed inappropriate, may result in the patient being discharged from Greencare’s services.
11.3 Should a decision be made to discontinue services, Greencare will provide the patient with written notice and assist with transitioning care to another provider where appropriate.
